HomeFix
Assist
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Privacy Policy

Effective Date: 4 October 2026

1. Who We Are

HomeFix Assist ("we", "us", or "our") is operated by William Hatch, trading as HomeFix Assist, a sole trader based in the United Kingdom. We are the data controller for the personal information we process.

Contact: homefixassistuk@gmail.com

2. What Information We Collect

We only collect the information necessary to provide the HomeFix Assist service to you:

  • Account Information: Your full name, email address, password, and marketing consent choices.
  • Property Information: Property address (including postcode), property type, build era, heating system type, and selected property features.
  • Homeowner-Recorded Information: Information you log in your Service History, including dates, contractor names, costs, and maintenance notes.
  • Documents and Photographs: PDF files and images you upload as evidence or for visual analysis.
  • Technical Information: IP address and basic device information required for secure authentication and service delivery.

3. How We Use Your Information

We use your information strictly to provide and improve the HomeFix Assist service:

  • To create and secure your account.
  • To generate tailored property maintenance schedules.
  • To store and organise your Service History and uploaded property documents.
  • To process your queries through our AI Assistant for triage and diagnostic guidance.

4. Legal Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your data:

  • Performance of a Contract: Providing you with the HomeFix Assist platform according to our Terms of Service.
  • Consent: For sending optional marketing communications (if you have opted in).
  • Legitimate Interests: For ensuring the security and integrity of our application.

5. AI Features and Data Sharing

HomeFix Assist uses Google's Gemini API to power its AI diagnostic features, visual assessments, and document extraction.

Crucially, HomeFix Assist does not automatically add your name or property address to an AI request simply because they are associated with your account.

Only the specific text queries you type, and the specific images or documents you upload for analysis, are sent to the AI service. We encourage you to redact sensitive personal information from documents before uploading them if you do not want it processed by the AI.

6. Third-Party Services and International Processing

We use trusted external providers to operate our service:

  • Supabase: Provides our secure database, authentication, and file storage. Supabase is hosted in the EU (Ireland).
  • Vercel: Provides our application hosting and API infrastructure.
  • Google Gemini: Provides our AI capabilities (as detailed in Section 5).

Where data is processed internationally, we rely on UK adequacy regulations or standard contractual clauses to ensure your data remains protected to UK standards.

7. Cookies and Local Storage

We use strictly necessary cookies to maintain your logged-in session securely via Supabase Auth. We also use browser local storage to remember which property you are currently viewing. We do not use third-party tracking cookies or marketing analytics pixels.

8. Marketing

If you provide explicit consent during registration, we may send you occasional HomeFix Assist news, tips, and offers by email. You can withdraw this consent at any time. We never sell your personal data or share it with third-party marketers.

9. Data Retention and Property Deletion

We retain your data for as long as you maintain an active account with us.

You can permanently delete a property profile at any time via the Account Menu. Deleting a property will automatically cascade and permanently delete all associated property records, maintenance tasks, Service History entries, and uploaded documents associated with that property.

10. Security

We employ robust technical and organisational measures to protect your data, including encrypted database connections, Row Level Security (RLS) to isolate user data, and secure private storage buckets for your uploaded documents.

11. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your data.
  • Object to or restrict our processing of your data.
  • Request data portability.

To exercise any of these rights, please contact us at homefixassistuk@gmail.com.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Effective Date" at the top of this page or by contacting you via email.

13. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).