HomeFix
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Terms of Service

Effective Date: 4 October 2026

1. What HomeFix Assist Is

HomeFix Assist is a platform operated by William Hatch ("we", "us", "our") designed to help homeowners organise property maintenance records, manage Service History, and receive educational guidance regarding home maintenance.

2. Account and User Responsibility

You are responsible for maintaining the confidentiality of your account credentials. You must provide accurate information when registering and ensure your contact details remain up to date. You are solely responsible for all activity that occurs under your account.

3. Property Records and Uploaded Content

You may upload property information, log Service History entries, and attach documents or photographs.

  • Owner-Logged Information: Information manually entered by you without supporting documentary evidence.
  • Document-Supported Information: Entries backed by invoices, certificates, or receipts you upload.

You retain all rights to the content you upload. You are entirely responsible for the accuracy of your uploaded records and ensure you have the right to upload them. We do not independently verify the authenticity or accuracy of the information you log.

4. AI and Automated Guidance

HomeFix Assist incorporates artificial intelligence to provide diagnostic triage, metadata extraction, and maintenance task suggestions.

  • Educational Only: AI-generated content is for educational and informational purposes only. It does not constitute professional, certified, or legal advice.
  • Safety-Critical Situations: You must never use HomeFix Assist guidance to attempt DIY intervention on internal gas valves, flues, mains electrical distribution boards, load-bearing structures, or suspected asbestos.
  • Professional Escalation: When the system advises professional escalation (e.g., Gas Safe Registered Engineer, NICEIC Electrician), you must follow this guidance to ensure your safety and regulatory compliance.
  • Not a Survey: HomeFix Assist is not a substitute for a physical structural survey, condition report, or professional tradesperson inspection.

5. Service Availability and Accuracy Limitations

We strive to maintain high service availability, but we do not guarantee uninterrupted access to HomeFix Assist. The platform is provided "as is" and "as available". While we attempt to provide useful maintenance insights, we do not warrant the absolute accuracy or completeness of any AI-generated response or maintenance schedule.

6. Acceptable Use

You agree not to:

  • Use the platform for any unlawful purpose.
  • Upload malicious code, viruses, or harmful material.
  • Attempt to gain unauthorised access to the platform or other users' data.
  • Upload documents containing sensitive personal data belonging to third parties without consent.

7. Property Deletion and Account Closure

You may permanently delete a property profile at any time through the platform interface. Doing so irrevocably destroys the property record, its Service History, maintenance tasks, and all associated evidence files. We reserve the right to suspend or close your account if you violate these Terms of Service.

8. Intellectual Property

All rights, title, and interest in and to the HomeFix Assist platform, its design, logos, and proprietary AI workflows are and will remain our exclusive property.

9. Liability Limitations

To the maximum extent permitted by law, HomeFix Assist shall not be liable for any indirect, incidental, special, or consequential damages, or any loss of profits, revenue, data, or property value resulting from your use of the service. We accept no liability for any property damage, injury, or regulatory breach occurring as a result of maintenance work you undertake based on the educational guidance provided by our platform.

10. Consumer Rights

Nothing in these Terms limits your statutory rights as a UK consumer.

11. Future Paid Services

HomeFix Assist may introduce paid subscription tiers or premium features in the future. Any transition to a paid model will be communicated clearly in advance, and you will not be charged without your explicit consent.

12. Changes to these Terms

We may revise these Terms from time to time. We will notify you of material changes. Your continued use of the service after such changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

14. Contact

For questions regarding these Terms, please contact us at: homefixassistuk@gmail.com